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In this episode I talk with Todd Kaufman about founding Test Double, focusing on hiring senior consultants who excel at communication and empathy. We discuss how consulting is 90% psychology, the importance of seeking to understand before being understood, and why most software projects still fail due to organizational rather than technical issues.

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Chapters

1. A Snail Mail Newsletter For Devs (00:00:00)

2. Meet Todd Kaufman Of Test Double (00:03:26)

3. Why Most Agencies Set Teams Up To Fail (00:04:20)

4. Consulting As Career Accelerant (00:08:59)

5. Sales Promises vs Delivery Reality (00:12:13)

6. Setting Expectations On Quality And Pace (00:15:15)

7. Hiring Communicative Engineers (00:18:25)

8. People First: Culture, Fit, And Trust (00:22:05)

9. The Dreyfus Model In Consulting (00:25:32)

10. Psychology, Empathy, And Influence (00:29:04)

11. Assessing Leaders And Developers Fairly (00:33:07)

12. Capability vs Motivation In Testing (00:37:06)

13. When Pain Drives Change (00:41:22)

14. Bad Metrics: LOC And Story Points (00:45:25)

15. Books That Change How You Work (00:49:12)

16. How To Reach Test Double (00:52:15)

281 episodes