How To Dip Your Contact Center Toes Into The Cloud With Fiona Vanderlinde Connected Knowledge From Upland Software podcast

When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.

This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.

Links & Notes

(00:00) - Welcome to Connected Knowledge

1
The Bill Simmons Podcast

The Ringer

111k

Unsubscribe

14h ago14h ago

Unsubscribe

Weekly+

HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.

1
PTI

ESPN, Tony Kornheiser, Michael Wilbon

103k

200

Unsubscribe

1d ago1d ago

Unsubscribe

Weekly+

Tony Kornheiser and Michael Wilbon face off in the nation's capital on the day's hottest topics.

1
First Take

ESPN, Stephen A. Smith, Molly Qerim

200

Unsubscribe

1d ago1d ago

Unsubscribe

Daily

First Take is always a heated discussion as Stephen A. Smith and guests debate about the day's top stories.

1
Planet Money

NPR

189k

355

Unsubscribe

23h ago23h ago

Unsubscribe

Weekly+

Wanna see a trick? Give us any topic and we can tie it back to the economy. At Planet Money, we explore the forces that shape our lives and bring you along for the ride. Don't just understand the economy – understand the world. Wanna go deeper? Subscribe to Planet Money+ and get sponsor-free episodes of Planet Money, The Indicator, and Planet Money Summer School. Plus access to bonus content. It's a new way to support the show you love. Learn more at plus.npr.org/planetmoney

1
Comedy of the Week

BBC Radio 4

164k

Unsubscribe

6d ago6d ago

Unsubscribe

Weekly

Brighten your week with the latest BBC Radio 4 comedy.

1
The Bugle

The Bugle

123k

672

Unsubscribe

1d ago1d ago

Unsubscribe

Weekly

It's the trans-global satiricast that leaves no hot potato unbuttered. Andy Zaltzman breaks down the news with comedians from across the world including Alice Fraser, Hari Kondabolu, Chris Addison, John Oliver, Nish Kumar, Tiff Stevenson and Helen Zaltzman. Go to TheBuglePodcast.com to become a premium subscriber and get exclusive shows. Follow us on YouTube. Hosted on Acast. See acast.com/privacy for more information.

1
How Did This Get Made?

Earwolf and Paul Scheer, June Diane Raphael, Jason Mantzoukas

198k

303

Unsubscribe

3h ago3h ago

Unsubscribe

Weekly+

The award-winning comedy podcast that celebrates bad movies. Comedians and actors Paul Scheer (The League), June Diane Raphael (Grace and Frankie), and Jason Mantzoukas (Big Mouth) break down the very best of the worst films ever made—we’re talkin’ blockbuster flops, cheesy 80s action movies, Lifetime thrillers, obscure cult classics, and if we’re honest… most Nic Cage and Jason Statham movies. Plus, sometimes they’re even joined by hilarious guests like Seth Rogen, Conan O’Brien, Amy Schume ...

1
Slate Culture

Slate Podcasts

158k

Unsubscribe

1d ago1d ago

Unsubscribe

Daily

Get the Culture Gabfest and all of Slate's culture coverage here.

1
TED Talks Daily

TED

1339k

Unsubscribe

5h ago5h ago

Unsubscribe

Daily

Want TED Talks on the go? Everyday, this feed brings you our latest talks in audio format. Hear thought-provoking ideas on every subject imaginable – from Artificial Intelligence to Zoology, and everything in between – given by the world's leading thinkers and doers. This collection of talks, given at TED and TEDx conferences around the globe, is also available in video format. Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou Hosted on Aca ...

1
NBC Nightly News with Tom Llamas

NBC News

1197k

712

Unsubscribe

1d ago1d ago

Unsubscribe

Daily

Listen to "NBC Nightly News," providing reports and analysis of the day's most newsworthy national and international events. This audio podcast, updated each evening, brings you the day's show in its entirety. For more from "Nightly News", visit NBCNightlyNews.com.

1
CBS News Roundup

CBS News

1127k

Unsubscribe

7h ago7h ago

Unsubscribe

Daily

The CBS News team wraps up the major headlines you need to know every day on the CBS News Roundup podcast. On weekday mornings, Steve Kathan delivers the “World News Roundup” and every evening you can catch up on all the day's news with Jennifer Keiper on the “World News Roundup: Late Edition”. Then, every weekend the CBS News team in Washington goes deep into the major stories on “Weekend Roundup'' hosted by Allison Keyes. Each episode features a “Kaleidoscope” segment that takes on social ...

1
Daily Boost With Scott Smith

Scott Smith - Motivation and Coaching

379k

Unsubscribe

2d ago2d ago

Unsubscribe

Daily

Life gets in the way. Always has. Always will. The Daily Boost helps you find your direction and navigate whatever life throws at you—so you can get what you want and keep what you love. I'm Scott Smith. For 20 years, I've delivered a BOOST of daily motivation, self-improvement strategies, and practical wisdom that help you move forward when obstacles show up. Every Monday through Friday (under 10 minutes), you get actionable frameworks like my MAPSS system, real stories from two decades of ...

1
Radiolab

WNYC Studios

292k

150

Unsubscribe

10h ago10h ago

Unsubscribe

Weekly

Radiolab is on a curiosity bender. We ask deep questions and use investigative journalism to get the answers. A given episode might whirl you through science, legal history, and into the home of someone halfway across the world. The show is known for innovative sound design, smashing information into music. It is hosted by Lulu Miller and Latif Nasser.

1
Science Friday

Science Friday and WNYC Studios

187k

150

Unsubscribe

2d ago2d ago

Unsubscribe

Daily

Covering the outer reaches of space to the tiniest microbes in our bodies, Science Friday is the source for entertaining and educational stories about science, technology, and other cool stuff.

1
This American Life

This American Life

360k

Unsubscribe

6d ago6d ago

Unsubscribe

Monthly

Each week we choose a theme. Then anything can happen. This American Life is true stories that unfold like little movies for radio. Personal stories with funny moments, big feelings, and surprising plot twists. Newsy stories that try to capture what it’s like to be alive right now. It’s the most popular weekly podcast in the world, and winner of the first ever Pulitzer Prize for a radio show or podcast. Hosted by Ira Glass and produced in collaboration with WBEZ Chicago.

1
Snap Judgment

Snap Judgment and PRX

317k

496

Unsubscribe

3d ago3d ago

Unsubscribe

Weekly

Snap Judgment mixes real stories with killer beats to produce cinematic, dramatic radio. Snap’s raw, musical brand of storytelling dares listeners to see the world through the eyes of another. It's storytelling... with a BEAT.

1
Criminal

Vox Media Podcast Network

256k

352

Unsubscribe

2d ago2d ago

Unsubscribe

Weekly

Criminal is the first of its kind. A show about people who’ve done wrong, been wronged, or gotten caught somewhere in the middle. Hosted by Phoebe Judge. Named a Best Podcast of 2023 by the New York Times. Part of the Vox Media Podcast Network.

1
Sword and Scale

Sword and Scale

60k

316

Unsubscribe

7d ago0w ago

Unsubscribe

Monthly+

Sword and Scale is a weekly true crime podcast covering the dark underworld of crime and the criminal justice system’s response to it. The first episode launched January 1st, 2014 and feature stories of murder, abduction, rape, and even more bizarre forms of crime. It’s the purest form of true-crime where the raw uncensored audio tells the story. Everything from 911 calls to court testimony, interviews with victims and sometimes with perpetrators give listeners a 360 degree look at the seedy ...

1
My Favorite Murder with Karen Kilgariff and Georgia Hardstark

Exactly Right and iHeartPodcasts

52k

Unsubscribe

8h ago8h ago

Unsubscribe

Weekly+

My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history lik ...

How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde

Similar to Connected Knowledge from Upland Software

Download the best offline podcast player

Top Podcasts