Ash Rhodes, Business Consultant in Customer Experience at Ash Rhodes Consulting, shares how contact centers can break free from the “cost center” mindset. He dives into strategies highlighting the invaluable customer data gathered during service interactions. Ash reveals how internal advocacy reshapes a team’s influence. Finally, he explains how to speak the language of stakeholders to gain a permanent seat at the executive table.

“When we talk about customer success, there’s so much more to it. We must demonstrate our value and our raison d'être—our reason for existing—to the rest of the organization and beyond, and that is where we get in our own way.” - Ash Rhodes

Ash shares how being calm and empathetic in high-stress situations can guide us toward effective solutions in both bars and boardrooms. He shows that every interaction, when approached with confidence and care, can reduce tension and create stronger connections between people and teams.