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CX Nightmares - Call Center Life - Conversations That Matter - Episode #41
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Maddening plotlines. Mercurial characters. Unexpected outcomes. Is it an episode of The Twilight Zone or a day in the life of a call center agent?
From seething callers to self-defeating processes—agents today deal with a lot. (It’s no wonder that poor agent experience is leading to record disengagement and turnover.) But just how bad—or how strange—can customer interactions get?
Let’s count down the top four call center crime in this episode of Conversations that Matter, a podcast by Uniphore.
Links discussed in this episode:
- CX Nightmares - https://www.uniphore.com/blog/cx-nightmares-4-horror-stories-from-the-call-center/
- Uniphore - https://www.uniphore.com
- Share your CX nightmare - https://www.linkedin.com/feed/update/urn:li:activity:6991519196136226816
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