Hard conversation on your calendar? Breathe! You’ve got a playbook now. In this episode, negotiation expert Kwame Christian shares how to stay calm under pressure, be heard without getting heated, and turn conflict into collaboration. We break down the 3-step Compassionate Curiosity method, the empathy loop that makes people feel understood, and how to find the leverage you’re missing. Get ready to learn scripts and mindset shifts you can use at work, at home, and anywhere stakes feel high.

In This Episode, You Will Learn

• The 3-STEP COMPASSIONATE CURIOSITY FRAMEWORK to handle any hard conversation.

• How to ACKNOWLEDGE & VALIDATE EMOTIONS to lower the emotional temperature.

• The OPEN-ENDED QUESTIONS that build rapport.

• How to see the OPPORTUNITY overshadowed by the power element.

• How to SHIFT from EGOCENTRIC to EMPATHETIC PERSUASION so your message lands.

• The EMPATHY LOOP that makes people feel heard.

Resources + Links

• Listen to Kwame’s podcast HERE
• Learn more about Kwame HERE
• Grab your copy of Kwame’s book How to Have Difficult Conversations About Race HERE

• Sign up for a one-dollar-per-month trial period at shopify.com/monahan

• Download the CFO’s Guide to AI and Machine Learning at NetSuite.com/MONAHAN.

• Want to do more and spend less like Uber, 8x8, and Databricks Mosaic? Take a free test drive of OCI at oracle.com/MONAHAN.

• Get 10% off your first Mitopure order at timeline.com/CONFIDENCE.

• Get 15% off your first order when you use code CONFIDENCE15 at checkout at jennikayne.com.

• Call my digital clone at 201-897-2553!

• Visit heathermonahan.com

• Sign up for my mailing list: heathermonahan.com/mailing-list/

• Overcome Your Villains is Available NOW! Order here: https://overcomeyourvillains.com

• If you haven't yet, get my first book Confidence Creator

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