Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery.
I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business.

This week, we sit down with Dean Calvert — Founder of Calvert Technologies, Professional EOS Implementer, and Flight Instructor — to explore what it really takes to build a business that runs smoothly, serves people well, and eventually thrives without you at the helm.

Dean shares lessons from 30 years in the MSP world, from humble beginnings in Adelaide to a successful acquisition and a new chapter helping other business owners find clarity and balance. Along the way, he reveals why control, communication, and culture matter far more than tools — and how empathy can transform both leadership and customer service.

Here’s what we cover together:
✅ Why you should always know your next chapter before exiting your business
✅ How to build trust and independence within your team
✅ The true meaning of customer service — and why empathy always wins
✅ What aviation taught Dean about leadership and letting go

“Your job as a leader isn’t to hold the controls forever — it’s to help others fly safely without you.” — Dean Calvert

👉 Connect with Dean on LinkedIn: https://www.linkedin.com/in/deancalvert
🌐 Learn more about Calvert Technologies: https://www.calvert.net.au
🎧 Listen to this and more episodes on Ctrl-Alt-Deliver: https://www.buzzsprout.com/2514171/episodes
🌐 Explore the full archive: https://www.ctrl-alt-deliver.blog/episodes