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Hosts Ciaran O'Brien and Peter O'Malley unpack how to choose a property manager who genuinely protects your asset — not one who disappears after signing the agreement. From understanding the difference between a BDM and a true property manager to spotting red flags and compliance traps, this episode lays out clear, practical steps for landlords.

We also discuss:

  • Why you should always meet the person who will actually manage your property
  • The difference between sales-oriented BDMs and day-to-day property managers
  • Warning signs of a “tenant’s champion” mindset that undermines owners
  • How to assess arrears processes, performance metrics, and communication standards
  • What to ask when checking references from current landlords
  • Protecting your own home when leasing it out for the first time
  • Understanding fair wear and tear versus property damage
  • Common compliance pitfalls and the impact of new legislation
  • How AI-driven enforcement is changing property management
  • Why service fees should go toward management quality, not cold lead generation

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As always if there is a specific topic you would like for us to cover, please reach out and let us know!

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Chapters

1. Episode 101: Choosing the Right Property Manager (00:00:00)

2. Framing The Investor’s Dilemma (00:00:30)

3. Salespeople vs Property Managers (00:01:36)

4. Avoiding The BDM Bait And Switch (00:03:26)

5. Choosing The Actual Manager (00:05:46)

6. Skills And Metrics That Matter (00:06:56)

7. Beware The Tenant’s Champion (00:08:41)

8. Cost Pressures And Negative Gearing (00:12:01)

9. Due Diligence And References (00:13:13)

10. Why This Firm Skips BDMs (00:15:12)

153 episodes