Summary In this conversation, John DiJulius discusses strategies for leaders to navigate staff uncertainty during economic downturns. He emphasizes the importance of over-communication, transparency, and fostering a positive work environment to maintain morale and team camaraderie. The discussion also highlights the need for leaders to focus on employee experience and customer experience as key components of business strategy during challenging times. Takeaways

• Staff are nervous during economic downturns; leaders must provide certainty.
• Over-communication is essential to alleviate employee fears.
• Revisit core values and mission to guide the team.
• Create a clear, definable goal line for the team.
• Focus on employee experience to retain talent.
• Team camaraderie is crucial during tough times.
• Small team-building activities can boost morale.
• Avoid doom-scrolling; focus on positive news.
• Marketing budgets can be reduced if experiences are prioritized.
• Prepare now for future challenges to recession-proof the business.

Chapters

00:00Navigating Staff Uncertainty During Economic Downturns 04:06The Importance of Transparency and Communication 07:01Fostering Team Camaraderie and Morale 09:57Creating a Positive Work Environment Amidst Challenges

Links

Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It

Customer Experience Executive Academy

Employee Experience Executive Academy

Interview Questions

The DiJulius Group Methdology

Livestream Workshops

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