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How can business help solve society’s biggest challenges? Welcome to Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. Hosts Femi Oke and Lizzie O’Leary talk to industry innovators, tech trailblazers and visionary leaders from around the globe about timely topics: from the climate transition to AI and data; and from the future of food to how we build, move and power the world.
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Summary:
Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country’s leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer brands.Its services include omnichannel contact center support, sales, order management, back-office processing, government BPO services, and fulfillment.
The company has been repeatedly recognized as a Best Place to Work.
Learn
- How Ricky became obsessed with building a world-class cx organization
- Why so many organizations trust Inktel with their customer experience
- How Inktel manages rapid growth without compromising its culture
- What the future of AI has in the contact center worldLinks
Links:
Ricky Arriola: https://www.linkedin.com/in/rickyarriola/
Ask John! Submit your questions for John, to be aired on future episode: tdg.click/ask
Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/
The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/
Experience Revolution Membership: https://thedijuliusgroup.com/membership/
Schedule a Complimentary Call with one of our advisors: tdg.click/claudia
Books: https://thedijuliusgroup.com/shop/
Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/
Contacts: [email protected] , [email protected]
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