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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Getting customer experience right at the customer service touchpoint is as important as it is difficult. Think about it, customer who reach out to customer service are already in distress.
I am talking with Deepak Kashyap, Co-founder of Dialdesk, a company dedicated to helping companies improve their customer service experience. Deepak believes that "CX is the new RX" and talks about some foundational steps for improving CX at CS!
Need help with your customer experience strategy? Reach out to me on [email protected]
Looking for an NPS solution? Checkout omoto.io
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