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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode I am talking to Abhinav Sinha, Co-founder of Eko India Financial Services.
We talk about how to use tech to improve CX in FinTech!
My personal favourite is the part where Abhinav breaks down what exactly FinTech businesses are doing - they are taking a slice of the bigger financial services pie and making it easier for consumers to use that specific service. From there, he goes on to talk about the different use cases for tech enabled improvement in customer experience in FinTech.
Watch out for the part where we talk about where FinTech is still missing the point in the CX game!
Looking for CX help? Checkout www.customerguru.in
Need an omni-channel NPS solution? Try out omoto.io
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