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"How to use tech to improve CX in FinTech?" with Abhinav Sinha, Co-founder @Eko India Financial Services
Manage episode 311489077 series 3130628
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In this episode I am talking to Abhinav Sinha, Co-founder of Eko India Financial Services.
We talk about how to use tech to improve CX in FinTech!
My personal favourite is the part where Abhinav breaks down what exactly FinTech businesses are doing - they are taking a slice of the bigger financial services pie and making it easier for consumers to use that specific service. From there, he goes on to talk about the different use cases for tech enabled improvement in customer experience in FinTech.
Watch out for the part where we talk about where FinTech is still missing the point in the CX game!
Looking for CX help? Checkout www.customerguru.in
Need an omni-channel NPS solution? Try out omoto.io
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