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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Host Russel Lolacher introduces the CX Storytime Podcast.
The customer experience is an emotional experience. Through narrative storytelling of customer experience case studies, the CX Storytime podcast host Russel Lolacher will provide entertainment, education and inspiration on how businesses can build better long-term customer relationships, inspire loyalty and improve retention.
As customer expectations continue to grow while brand trust drops, discover new ways of thinking and discuss strategies to ensure your business or non-profit is an organization customers want to make friends with.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
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