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In this episode of the DATA SECRETS Podcast, we crack open a manufacturing data “case file” with none other than Frank Borovsky – Mr. Manufacturing Cloud. If you think every Fortune 500 factory has their act together, think again! Frank spills the beans on busted systems, mysterious KPIs, and the questionable "data alibis" companies use to dodge hard truths.
Get ready for:
- The tale of Project Titan at Honeywell – a data sleuthing operation that uncovered double-dealing, cross-division chaos, and “customers” playing both sides
- The showdown between real KPIs and “vanity metrics” (hint: NPS is in the lineup for questioning)
- A behind-the-scenes look at how Frank survived complete system shutdowns, corrupted floppy disks, and more hair-raising data horror stories
- How private equity firms are shaking things up with their relentless chase for EBITDA, and why Frank loves solving their cases
- The secret ingredient to every successful manufacturing operation: on-time to first promise (a.k.a. your statistical “say-do ratio”)
- Frank’s “weirdest KPI”? Customer Expected Lead Time (CELT), and how it can make or break your operational alibi
Frank also reveals why most leaders would rather believe a “pretty dashboard” than interrogate the real data, and why every exec needs to get ready for AI to reveal inconvenient truths.
If you’re itching for the data drama beneath the surface of manufacturing, this episode is packed with shocking reveals, hilariously nerdy moments, and actionable forensics for your next analytics initiative.
Connect with Frank:
🔗 LinkedIn: https://www.linkedin.com/in/frankborovsky/
🌐 B2Beyond: https://b2beyond.com/
📧 Email: [email protected]
Follow the DATA SECRETS Podcast
📬 Get episode recaps & bonus insights at allegroanalytics.com/podcast
🕺🏻 Connect with Nathan on LinkedIn
📺 Watch every episode on our YouTube Channel
Chapters
1. Salesforce Manufacturing Solutions Guru (00:00:00)
2. Surprising System Inventory Discovery (00:05:21)
3. From Startup to Success with Salesforce (00:07:36)
4. Inconsistent Customer Treatment for Commercial Projects (00:11:03)
5. Personalized Customer Solutions Journey (00:14:10)
6. Surprised by Customer Overlap (00:16:23)
7. Budget Woes Halt Project Progress (00:19:49)
8. Rethinking Business with CRM Systems (00:23:00)
9. Forget Vanity Metrics: LCV Rules (00:27:51)
10. Understanding Customer Expected Lead Time (00:30:37)
11. Boosting Customer Value Strategies (00:32:28)
12. Clean Up Data with Master Management (00:35:46)
7 episodes
