Strolid CEO and Founder Vin Micciche dissects the financial and operational realities of building and maintaining a Business Development Center (BDC). Vin breaks down costs like physical space, technology integration, personnel management, and the hidden expenses of inconsistent processes. He contrasts in-house BDC challenges, such as staffing shortages and turnover, with outsourced solutions, emphasizing how Strolid’s centralized model reduces costs by 30-40% while improving lead response times and accountability. A standout insight: “The true cost of a BDC isn’t just dollars; it’s the missed revenue from failing to systematize customer interactions.” Learn more about how Strolid helps dealerships Never Miss opportunities at https://www.strolid.com.