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In this episode of Deconstructing Comp, Yvonne and Rafael welcome Gina Jacobs, a defense attorney with Hamilton, Miller & Birthisel LLP, to share what it’s like navigating workers’ compensation from the defense side. Joining from Orlando, Gina brings a candid look at how defense counsel approaches claims, collaborates with employers and carriers, and works toward fair resolutions within Florida’s workers' compensation system.

Gina’s journey into law is one of purpose and passion. After spending more than 10 years as a claims professional, working with Crawford & Company, Zenith Insurance, and Gallagher Bassett, she made the leap to law school to deepen her understanding of the industry she already loved. Today, that background shapes her work as a defense attorney, giving her rare empathy for claims adjusters and a deep appreciation for how every stakeholder impacts the outcome of claims.

Throughout the conversation, Gina shares how she balances advocacy with understanding, why communication remains at the heart of every successful case, her commitment to partnerships, and how she’s using her experience to mentor and educate the next generation of professionals in workers’ compensation.

This engaging episode offers a thoughtful and balanced look at what it means to defend claims while staying true to the people and purpose behind the process.

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