Share
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Manage episode 519249574 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Every customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different languages?
In this episode of Deep Learning with PolyAI, Jenn Cunningham sits down with Matt Henderson, VP of Research, and Viola Lin, Product Manager, to explore the evolution of multilingual voice AI and what it means for global customer experience.
They unpack what “multilingual” really means in practice — from accurate translation to cultural intelligence — taking PolyAI’s AI models and Agent Studio platform as a starting point to discuss helping enterprises deploy agents that sound natural, respectful, and consistent in over 45 languages.
They explore:
- Why multilingual CX should factor in much more than just translation, including cultural nuances
- How PolyAI handles dozens of languages in a single deployment
- Real-world challenges and what to do about them: from accents and formality to tone and gendered language
- The role of fine-tuning, voice selection, and design in making AI sound human
- How global brands use multilingual AI to deliver support that feels "local" everywhere
👉 Learn how multilingual AI is bringing accessibility and empathy to CX.
#AI #VoiceAI #CustomerExperience #PolyAI #MultilingualAI #ConversationalAI #CX
90 episodes
))
