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What if one podcast episode could help you lock in your high-converting case acceptance?
In this value-packed conversation, dental consultant and coach Sophia Dunkley reveals how to turn treatment plans into “yeses” by building trust, training your team, and transforming how case acceptance is handled from chair to front desk.
In this episode of Dental Office Rescue, host Linda Kane and The Practice Navigator jump into the systems, scripts, and mindset shifts that help dental practices close more treatment—and stop leaving revenue on the table.
Here's what we cover:
- Why treatment acceptance should start in the chair, not at the front desk
- The 5 silent objections patients have (and how to overcome them)
- How to improve clinical-to-front handoffs and avoid trust breakdowns
- The verbal skills every team member should know to close confidently
- What scrubs should—and shouldn’t—say about money
- Why team alignment is your greatest asset in growing treatment revenue
🎁 BONUS: Want help training your treatment coordinator or boosting case acceptance? Sophia offers a free strategy talk plus a Verbal Skills Download to help you start strong.
Visit her website: https://thepracticenavigator.com/
Connect with Sophia on LinkedIn: https://www.linkedin.com/in/sophiadunkley/
Resources
💬 Want support growing and protecting your practice?
Linda Kane helps dentists reduce burnout and take back operational control.
📖 Claim your free copy of Dental Office Rescue → rescuemydentaloffice.com
🌐 Explore services at Zeroed-In Dental Solutions → zeroedindentalsolutions.com
🚀 Subscribe and never miss an episode! New episodes drop every other Wednesday.
🎧 This podcast is produced by @parkerkane.co | Want help creating your own expert podcast? Reach out ➝ [email protected]
Chapters
1. Introduction to Dental Office Rescue Podcast (00:00:00)
2. Meet Sophia: Expert in Dental Case Acceptance (00:01:09)
3. Sophia's Journey into Dentistry (00:02:47)
4. The Importance of Case Acceptance (00:05:01)
5. Overcoming Patient Objections (00:09:22)
6. Financial Consultations and Treatment Plans (00:14:31)
7. Building Trust and Relationships with Patients (00:19:24)
8. Role of Clinicians and Financial Coordinators (00:24:18)
9. The Importance of Patient Handoffs (00:25:59)
10. Consultation Room Dynamics (00:26:58)
11. Handling Financial Conversations (00:30:58)
12. Financial Policies and Options (00:32:46)
13. Team Dynamics and Staff Support (00:41:32)
14. Fun and Personal Insights (00:44:52)
15. Conclusion and Final Thoughts (00:47:42)
21 episodes
