Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 440528426 series 3444958
Content provided by Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.
In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performance
54 episodes
