When it comes to disruptive technology such as blockchain, artificial intelligence, process automation and the Internet of Things, the future is already here and having a profound impact across all industries, particularly in the financial services industry and public sector. In Part 1, DLA Piper’s Chloe Forster is joined by Chief Analyst at Global Data Plc, Gary Barnett, to discuss the impact digital transformation is having on the customer experience, along with the challenges and opportunities companies face when embracing these advanced technologies.