146. AI Meets Human Touch - Redefining Customer Experience | David Singer Doing Customer Experience Right‬ With Stacy Sherman podcast

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146. AI Meets Human Touch - Redefining Customer Experience | David Singer

Doing Customer Experience Right‬ with Stacy Sherman

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Content provided by Stacy Sherman and Doing CX Right®‬. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right®‬ or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers?

In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human interactions. Learn how to tackle resistance to change, optimize feedback systems, and motivate employees for better customer service outcomes. Special thanks to our sponsor, Verint, who provides CX automation and strategies that significantly improve business results.

Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.

Grow as a CX Professional with our numerous Resources.

Book time with Stacy here.

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182 episodes

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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