In this powerful conversation, Jim Henderson opens up about his 36-year journey in the luxury moving and storage industry. From starting with a modest operation in New Hampshire to now moving priceless belongings across continents, Jim breaks down what really drives long-term success: people, passion, and purpose.

He and Nareman dive into topics like company culture, how to build trust with elite clientele, and the importance of employee retention and growth. Jim shares how his team’s deep commitment to service and consistency has built a brand known for 96% customer satisfaction—far above industry standards.

Jim also reveals a personal side—touching on a major business setback during the 2008 recession, the future of sustainable housing, and how he’s navigating personal health challenges while continuing to lead and innovate.

Jim is the CEO of William C. Huff Companies and President of JLH Sustainable Housing. With a career spanning over three decades, Jim has become a respected leader in high-end relocation services and sustainability solutions. His company is recognized for delivering white-glove service across the world. Jim also co-hosts the podcast In Case You Wanted to Know, focused on real talk around sustainability.

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