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How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast

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In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales.
From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.

Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver.
Topics discussed in this episode:

  • Why brands lose money by ignoring post-purchase.
  • How the journey after checkout drives loyalty.
  • What to do right after an order to reduce errors.
  • How proactive updates cut support tickets.
  • Why personalized tracking builds trust.
  • How AI voice agents confirm and inform customers.
  • What brands gain from ClickPost integrations.
  • How AI stays on-brand with tone and persona.
  • Why multilingual AI makes global growth easy.
  • How personalized returns boost retention.

Links & Resources

Website: https://www.clickpost.ai/en-us
Shopify App Store: https://apps.shopify.com/partners/clickpost
LinkedIn: https://www.linkedin.com/in/prashant-gupta-clickpost/
Get access to more free resources by visiting the show notes at
https://tinyurl.com/5n8csmvw

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