Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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Unlocking Customer Service Success: Lessons from TalentPop
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162 - Explore how TalentPop turns live chats into revenue drivers, converts short-term wins into lasting customer bonds, and masters word-of-mouth marketing.
About today’s guest
Ashkan Taheri is the Co-Founder at TalentPop, a leading Customer Service Management Agency that works with over 500 fast-growing eCommerce brands to revolutionize their customer service and turn customer service into a revenue-generating channel.
You’ll Learn
- What TalentPop is and how they use live chats to turn customer service into a revenue-driving channel
- How to turn seemingly unsustainable wins into lasting customer relationships for long-term success
- How to leverage the power of word-of-mouth marketing and ensure it doesn’t work against your brand
- Dedicated vs. Shared Customer Service model, and which one you should choose for your business
203 episodes