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Behind every successful business, there’s a story you don’t hear—the sleepless nights, the moments of doubt, and the determination to keep going when everything feels impossible. That’s what Unbreakable Business is all about. Join host Akua Konadu each week as she sits down with entrepreneurs who share the raw, real side of their journey—the roadblocks they faced, the challenges they overcame, and the stories that don’t make the highlight reel, but the the ones that matters the most. If you’ ...
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Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)
Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI
Manage episode 513515112 series 2815091
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Meetings don’t equal management—most of the time, they’re just control theater. Freelance project manager Kacie Brennell joins Susan to unpack how autonomy—not attendance—drives real outcomes. They dig into async accountability, why tools fail without culture shifts, and how perfectionism + codependency quietly sabotage calm. If you’ve ever looked up from a day of calls with a longer to-do list, this one’s for you.
What you’ll learn
- How to shift from presence-driven management to outcome-driven autonomy
- The simple async cadence: owner → outcome → deadline → 3-bullet update
- Why software alone won’t save you (and what culture change must come first)
- Spotting perfectionism and codependency at work—and what to model instead
- How to use efficiency to create margin (and then actually keep it)
- Practical scripts for moving “quick calls” into written, visible decisions
Connect with Kacie
- (00:00) - Introduction: The Myth of Meetings
- (00:55) - Guest Introduction: Kacie Brenell
- (01:13) - The Importance of Autonomy in Work
- (03:16) - Challenges and Solutions in Modern Work Culture
- (05:50) - The Role of Technology and Tools
- (42:38) - Conclusion: Embracing CALM Management
Check out the SOP Swap at ProcessDriven
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