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No matter the industry you’re in, you will always interact with people. Customer Service is more than checking off to-do lists or sending a monthly email update, customer service is what drives your business. On your journey as an entrepreneur, you’ll be faced with many decisions and will have to problem solve but if you create the ultimate customer experience for your business, you’ll have great success.

With 18 years in customer service and experience as a business owner and mom of two, our guest shares how mastering project management, strategic planning, and communication has been the key to her success. Tune in for insights on how soft skills can help you manage multiple tasks, build trust with clients, and create efficient systems to streamline your workflow.

In this episode, we discuss:

• Soft skills drive success – From time management to decision-making, these skills are essential for balancing business and personal life.
• Clear communication prevents challenges – Setting expectations, defining a scope of work, and building trust with clients ensures smooth project execution.
• Systems and workflows create efficiency – Having SOPs and automation in place helps manage multiple projects while maintaining top-tier customer service

How do you balance delivering great customer service while managing multiple tasks in your business?

Introducing Alesia “True” Corpening:

True is a dedicated Program Manager with 18 years of expertise in customer service, project management, business consulting, and community development. Specializing in strategic planning, grant writing, fundraising, and leadership, True provides the technical assistance and strategic insight needed to drive impactful programs forward. Passionate about building strong communities and sustainable initiatives, True is committed to creating lasting change through effective planning and execution.

Free 5 Tips for Improving Your Service Based Business + Masterclass : https://mentorship.truecreativesmanagement.com/

Discount Code: “GROW” at checkout for $20.00 off

Website: https://mentorship.truecreativesmanagement.com/

Instagram: https://www.instagram.com/_true.lee/

YouTube: https://www.youtube.com/@_Truelee

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Connect with Entrepreneur Encounter:

Instagram: https://www.instagram.com/entrepreneur_encounter/

Soft Skills Studio: https://entrepreneur-encounter.ck.page/products/entrepreneur-encounter-circle-mem

Newsletter: https://entrepreneur-encounter.kit.com/bd62239694

Host Sara Lowell:

LinkedIn: https://www.linkedin.com/in/youarerembertllc/

Website: https://www.youarerembertllc.com/

Host Dana Johnson:

LinkedIn: https://www.linkedin.com/in/d-m-johnson/

Website: https://ddvirtualmanagement.com/