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This episode unpacks why most brands lose customers after the sale—and what it really takes to create loyalty in today’s competitive market. Ken, CEO of Blue Stream, reveals how connecting with customers beyond purchase solves pain points like churn, lack of engagement, and frustrated support calls. Discover practical strategies and real-life examples for boosting retention and building superfan advocates.​ To learn more about Ken Rapp, go to: http://blustream.io

Connect with Diane at https://zenchange.com/ or on LinkedIn
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108 episodes