Imagine walking into a home that felt chaotic yesterday and feels peaceful today. That’s the promise behind luxury organizing done right, and we brought back Jess Reed of Green Mountain Space to unpack exactly how her team delivers one‑day transformations, even across seven counties in Western North Carolina. From the first consult to the final label, Jess shares the systems, values, and leadership habits that turn a deeply personal service into a scalable, resilient business.
We talk through why her model keeps inventory and vendor management in‑house, how a warehouse and pre‑planning make rural logistics workable, and what “concierge‑level” actually means for moves, renovations, and holiday setup. Jess opens her playbook on SOPs and training with Loom, regular audits that keep quality high, and the role of project managers, lead organizers, assistants, and an inventory manager in delivering consistent results. The conversation also gets candid about entrepreneurship myths—early reinvestment, thin paychecks, and the long game—and how networking and vendor partners quietly fuel sustainable growth.
What stands out is culture. Jess’s PEACE values—People, Education, Accountability, Communication, Evolve—anchor hiring, feedback, and client care. We dig into adaptability on the job when emotions and decisions shift, hyper‑communication that prevents surprises, and calendaring that ties goals to actual time, especially as a new parent. Expect practical takeaways: planning in October for the year ahead, keeping a “hopes and dreams” brain dump, scheduling joy alongside work, and building a team as committed as your most committed member. We wrap with expansion plans toward Hendersonville and where to connect if you want your time—and your space—back.
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Thanks for Listening. You may contact me or our team at https://billgilliland.biz/
All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at [email protected] or at https://billgilliland.biz/

All the best!

Bill