Justin Berger takes us behind the curtain of home inspection entrepreneurship, revealing how his business evolved from a simple scheduling concept to the comprehensive team-based approach that's driven 20% year-over-year growth for Home Inspection Collective since 2017.
What sets this conversation apart is Justin's refreshing honesty about the entrepreneurial journey. He candidly shares how self-awareness transformed his business approach when he realized he wasn't "the best home inspector in Asheville." This pivotal moment led him to build a team of specialists rather than trying to excel at everything himself.
The discussion explores unique hiring challenges in licensed industries, where Justin might interview just "one or two licensed individuals throughout the year." Surprisingly, he doesn't seek construction backgrounds when hiring inspectors, instead prioritizing communication skills and customer service experience. Both his current inspectors come from hospitality backgrounds, reflecting his belief that being educators is more important than being technical experts.
Justin's business approach is captured through his EPIC framework: Bringing Energy through positive client experiences, Education for clients and realtors, Planning with purpose, Inspiration for his team and children, and Commitment to employee well-being.
Whether you're considering entrepreneurship, facing hiring challenges, or looking to innovate within an established industry, Justin's journey offers valuable insights into building a thriving business while maintaining work-life balance and never losing sight of what matters most.

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Bill

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All the best!

Bill