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Join Malcolm Gladwell, author and host of Revisionist History, for Smart Talks with IBM as he speaks with visionaries who are creatively applying technology in business to drive change and transform their industries. This season, Smart Talks with IBM is hitting the road. We’re stepping outside the studio to explore how IBM clients are using artificial intelligence to transform the way they do business. It’s a fresh look behind the curtain of technology, where big ideas meet cutting-edge solu ...
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Everyone knows AI needs your data to truly work.
But, what about your company's reasoning? 🤔
Buried beneath the modes and models, features and agents is something so fundamental that we almost always overlook it: the friggin gold that is your company's conversations.
It's your expertise. Your secret sauce. Your decision making. Your competitive advantage.
This is what you do about it.
Using AI to turn conversations into revenue: A leader’s guide -- An Everyday AI chat with Dialpad's Jim Palmer and Jordan Wilson
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Connect with Jordan on LinkedIn
Topics Covered in This Episode:
- AI-Powered Communications Platforms Explained
- Enterprise Data Security in AI Sandboxes
- Turning Business Conversations into AI Insights
- Large Language Models for Conversation Analysis
- Leveraging Unstructured Meeting Data with AI
- Real-Time Sentiment Analysis for Revenue Growth
- AI Automation in Contact Centers and Sales
- Evaluating and Fine-Tuning Language Models Safely
- Responsible AI Automation and Red Teaming Practices
Timestamps:
00:00 "Turning Conversations into Revenue"
03:31 "AI-Powered Business Communication Platform"
06:16 AI's Expanding Role Everywhere
09:51 Secure Communication and Data Insights
15:46 "AI Innovation and Collaboration"
16:56 AI Hackathon Accelerates Innovation
21:56 Optimizing AI for Accuracy
23:17 AI for Insights and Connections
27:34 "Evaluating and Building AI Trust"
31:46 Preparing for Automation in Business
34:31 "Aria: Model-Agnostic AI Solution"
Keywords:
AI-powered communications platform, Dialpad, large language models, business automation, customer conversations, conversation analytics, structured data, unstructured data, conversational AI, voice data, meeting insights, sales optimization,
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Head to AI.studio/build to create your first app.
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