Today's episode is the beginning of a series based upon a newly available white paper entitled Frustration to Fulfillment: Contemporary Challenges and Effective Strategies in Building and Sustaining an Engaged Workforce and Thriving Organizations, which presents the latest research regarding how organizations gain and lose productivity via the ways they foster, or degrade, engagement and fulfillment in their workplaces. In this first installment, Tom lays out current trends, the stakes involved, the causes for the decline, and the key area of focus leaders must address to guide their teams to long-term satisfaction.