Manage episode 420925337 series 2829511
Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.
Takeaways
- Transitioning from one industry to another can provide valuable skills and perspectives.
- Sales training and self-improvement are essential for success in customer-facing roles.
- Onboarding is a critical part of the customer journey and can greatly impact customer success.
- Communities offer opportunities for learning, networking, and collaboration.
- Customer success involves proactive engagement and becoming a strategic advisor.
- Personal experiences, such as travel, can shape mindset and willingness to take risks.
Chapters
- 00:00 Career Transition: From Finance to Customer Success
- 01:01 Differences Between Finance and Events Industries
- 03:29 The Role of Customer Success in Revenue Generation
- 05:00 Creating a Frictionless Customer Journey
- 07:08 The Importance of Onboarding and Customer Success
- 09:46 The Full Cycle Sales Experience
- 10:20 Becoming a Strategic Advisor in Customer Success
- 13:27 Taking Control of Your Career and Joining Communities
- 15:27 Finding Reputable and Affordable Communities
- 21:08 The Impact of Travel Experiences on Mindset and Risk-Taking
Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/
Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.
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Connect with Cinthia Silva
LinkedIn- linkedin.com/in/cinsilva
157 episodes