Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
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Content provided by Wesleyne. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wesleyne or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Prioritizing Customer Care for Success With Jospeh Michelli
Manage episode 435377358 series 2829511
Content provided by Wesleyne. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wesleyne or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph Michelli
Joseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert.
He emphasizes the importance of creating value for customers and delivering on promises made during the sales cycle.
Michelli discusses the significance of emotional connections in customer experiences and highlights the success of brands like Starbucks and Zappos in prioritizing customer care.
He also emphasizes the importance of building partnerships and relationships with other businesses to create a thriving ecosystem.
Takeaways
- Sales is about creating customer value and delivering on promises made during the sales cycle.
- Emotional connections play a crucial role in customer experiences and can lead to long-term relationships.
- Successful brands prioritize customer care and focus on creating positive experiences for customers.
- Building partnerships and relationships with other businesses can create a thriving ecosystem.
Chapters
- 00:00- Introduction and Joseph Michelli's Background
- 03:24- The Importance of Customer Experience in Sales
- 06:26- Lessons from Pike's Place Fish Market
- 09:22- The Role of Organizational Change and Development
- 12:19- Lessons for Small Businesses
- 15:46- Enveloping Products in an Emotional Context
- 21:24- Lessons from Working with Challenger Brands
Connect With Joseph Michelli
LinkedIn- linkedin.com/in/josephmichelli
Websites
- josephmichelli.com (Company)
- josephmichelli.com/blog/ (Blog)
- amzn.to/3iZvEeF (Stronger through Adversity)
Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/
Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.
Serious about shifting your sales team’s performance?
Book your 30-minute call and get the clarity and strategy you’ve been missing. https://calendly.com/transformedsales/30-min-sales-strategy-call
154 episodes
Share
Manage episode 435377358 series 2829511
Content provided by Wesleyne. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Wesleyne or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph Michelli
Joseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert.
He emphasizes the importance of creating value for customers and delivering on promises made during the sales cycle.
Michelli discusses the significance of emotional connections in customer experiences and highlights the success of brands like Starbucks and Zappos in prioritizing customer care.
He also emphasizes the importance of building partnerships and relationships with other businesses to create a thriving ecosystem.
Takeaways
- Sales is about creating customer value and delivering on promises made during the sales cycle.
- Emotional connections play a crucial role in customer experiences and can lead to long-term relationships.
- Successful brands prioritize customer care and focus on creating positive experiences for customers.
- Building partnerships and relationships with other businesses can create a thriving ecosystem.
Chapters
- 00:00- Introduction and Joseph Michelli's Background
- 03:24- The Importance of Customer Experience in Sales
- 06:26- Lessons from Pike's Place Fish Market
- 09:22- The Role of Organizational Change and Development
- 12:19- Lessons for Small Businesses
- 15:46- Enveloping Products in an Emotional Context
- 21:24- Lessons from Working with Challenger Brands
Connect With Joseph Michelli
LinkedIn- linkedin.com/in/josephmichelli
Websites
- josephmichelli.com (Company)
- josephmichelli.com/blog/ (Blog)
- amzn.to/3iZvEeF (Stronger through Adversity)
Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/
Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.
Serious about shifting your sales team’s performance?
Book your 30-minute call and get the clarity and strategy you’ve been missing. https://calendly.com/transformedsales/30-min-sales-strategy-call
154 episodes
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Similar to Field Sales Unscripted
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Entrepreneurship and business techniques and tips you won't learn in business school.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Welcome to the Disruptors Podcast. This podcast features the most disruptive individuals on the planet no matter what niche or industry they are in, if you want thought provoking conversation with some of the most successful & controversial people alive then the disruptors podcast is a must listen to. Your host Rob Moore is a best selling author, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestsellers “Life Leverage” ...
…
continue reading
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