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Reshaping Sitecore’s Customer Experience
Manage episode 470073043 series 3409230
In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners.
Key Topics Covered:
✅ Oliver’s vision for elevating Sitecore’s customer support and managed services
✅ The role of GenAI and community-driven solutions in improving customer experience
✅ Relaunching NPS scores—why it matters and what to expect
✅ How company culture directly impacts customer satisfaction
This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future.
Listen to the full episode now!
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