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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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One type of entrepreneur we've never featured on or show, but which is very common within the contact center space, is the serial entrepreneur. Gary Pudles, CEO of AnswerNet, has spent a lifetime taking businesses from the rocky contact center path towards the streamlined road to success. Gary's been around the block a few times and many regard him as the topmost authority within the acquisition space. With a fascinating story about his most troubling & complex mergers, Gary explains to Christian what it means to integrate culture within an organization and do it successfully! This is Episode 2 of Season 2 of First Contact, Stories of the Call Center.
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