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The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
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Manage episode 519221550 series 3340252
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In this episode, We sit down with Kristof Meganck, CDO @ BNP Paribas Fortis in Belgium.
We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed.
• EQ–IQ leadership shaped by crisis and delivery
• Personal influences and the change mindset
• AI strategy pillars: client experience, efficiency, augmentation
• Rebuilding SAMI with LLMs for voice and text
• Guardrails to prevent hallucinations and bias
• LLM hub, model selection, and sustainability
• End-to-end process redesign beyond RPA
• KYC, AML, fraud, IDP, and speech-to-text minutes
• YARA for all and vertical tools for roles
• Data governance, BCBS 239, GDPR, and Colibra
• Responsible AI, testing, and safety practices
• Local innovation vs group “as-a-service” components
• Mistral partnership, sovereignty, and agents
• Five-year outlook: internet of agents and paradigm shift
• Scaling impact across tribes and measurable P&L value
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Chapters
1. Hosts And Guest Intro (00:00:00)
2. Leadership Style Shaped By Crisis (00:00:53)
3. Personal Signals & Influences (00:03:06)
4. Question from Dr. Barak Chizi ( Chief Data Officer at KBC) (00:05:39)
5. AI Strategy based on 3 pillars (00:06:27)
6. Pillar 1: Client Experience: From NLP to LLM Assistants (00:06:44)
7. Lessons learnt in upgrading SAMY chat bot (00:12:27)
8. Pillar 2 - Efficiency: End-to-End Process Re-Design (00:15:03)
9. Beyond RPA To Agentic Automation (00:20:11)
10. Pillar 3 - Employee Augmentation (00:29:38)
11. Foundations that Make AI Work (00:37:43)
12. Question from Thomas Geerinck (CDO at ING group) (00:41:12)
13. Partnership with Mistral (00:50:00)
14. The Next 5 Years - Banks Serving Agents, Not Just Humans (00:56:47)
15. Where do you see your team in the next 5 years? (01:02:40)
16. Lightning Round + Close (01:04:17)
17. Thank you and closing (01:05:53)
30 episodes
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