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The Future of Airports: WestJet and Embross on the Rise of Self-Service
Manage episode 452164062 series 3383908
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In this insightful episode of the Jump Seat Podcast, host Chris Glass is joined by Liz Baring from Embross and Ryan Potter from WestJet to explore the rapidly evolving world of airport self-service technology.
The conversation delves into WestJet’s innovative self-serve bag drop, the transition from manual check-ins to mobile-first solutions, and how technologies like AI and biometrics are shaping the future of air travel.
With a focus on improving the customer experience and speeding up airport processes, this episode highlights the partnership between WestJet and Embross and their vision for the future of airports. Tune in to learn how these advancements are setting the standard for the industry.
Chapters
1. Evolution of Airline Self-Service Technology (00:00:00)
2. Revolutionizing Airport Guest Processing (00:11:52)
3. Evolution of Airline Self-Service Programs (00:17:59)
4. Future of Airport Self-Service Technology (00:27:05)
5. Airline Self-Service Technology Expansion (00:40:16)
23 episodes
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