This week we're sharing something different – a candid interview from local business radio where Jacqueline pulls back the curtain on building Done By Nine from the ground up.

In this conversation with Tom Schurr from Escape Coffee Roasters, Jacqueline opens up about the realities of running a digital marketing agency during one of the biggest shifts in how customers discover businesses.

From bootstrapping the business during lockdown with three kids at home to navigating the challenges of working with your spouse, this isn't your typical business success story.

You'll hear honest insights about implementing systems like EOS, the reality of scaling a service business, and why authentic community connection matters more than ever in our increasingly digital world.

Chapter Timestamps:

03:18 Starting a Business During Lockdown

04:11 Balancing Family and Business

10:39 Travelling with Kids and Running a Business

16:01 Implementing EOS in Business

25:09 The Impact of AI on Marketing

28:41 The Expanding World of Entrepreneurship

29:11 Navigating AI in Business

29:46 Building a Community for Business Growth

31:29 The Importance of Storytelling in Marketing

32:06 Strategic Planning and Goal Setting

35:45 Balancing Family and Business Travel

36:21 Current Focus and Trends in Marketing

39:28 Implementing Effective Business Systems

43:26 Adapting to Seasonal Business Changes

49:28 The Role of Business Owners in Marketing