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After 10 years of calling 911 as a full-time caregiver, I finally got answers to the question I never remembered to ask: “Why is the fire department here instead of the ambulance?”

In this eye-opening episode, I sit down with EMS Fire Chief Tom to break down exactly what happens when you dial 911 for a medical crisis.

We cover:

• Why firefighters show up first
• The must-have documents every caregiver needs ready
• How to talk to 911 dispatchers so help arrives faster
• Safety tips to protect your loved one and the responders
• What to expect when EMS walks through your door
• How to follow up and improve the next call

This isn’t just for caregivers — it’s for anyone who might ever need to call 911. If you’ve ever been confused, scared, or just wanted to be more prepared — this episode is for you.

EMS Fire Chief Tom returns in Part 2 with even more answers.

0:26 Intro: Why I made this episode

2:31 Must-have documents for EMS & where to keep them

10:28 Key medical info every caregiver needs ready

13:16 What to tell 911 dispatch so the right help arrives fast

17:26 Why the fire department shows up first

20:52 Tips for non-English speakers or communication barriers

24:50 Home safety tips for patients + responders

37:46 House fire: what to do & how to prepare

44:09 End-of-life conversations: why you need them before 911 is called

53:51 Closing thoughts + please subscribe & share