Aligning your team with a crystal-clear understanding of your customer is paramount for accelerating success, and in today's episode, we delve into the transformative power of the Who What Builder tool.

We explore the critical distinction between the problems your customers genuinely face and those you merely presume they encounter, prompting you to reflect on whether your business resonates with their true needs.

By honing in on a succinct, memorable "who what" statement, we empower not only founders but all team members to articulate the unique value your company provides, thereby fostering a unified direction across sales, marketing, and product development.

Through vivid examples, such as the innovative approaches of companies like Rebellious Foods, we illustrate how understanding your authentic customer can lead to increased brand loyalty and more joyful selling experiences.

Join us as we embark on this enlightening journey to redefine your company's purpose and enhance your impact in the marketplace!

Takeaways:

• The episode emphasizes the necessity of aligning your team around a clear understanding of who your customers are and what they require from your services, which is fundamental for achieving sustained success.
• By utilizing the 'Who What Builder' tool, companies can craft clear, concise statements that articulate their unique value proposition to customers, thereby enhancing customer recognition and engagement.
• The importance of refining your understanding of customer needs cannot be overstated; it is critical that businesses focus on addressing the real challenges and desires that their customers face, rather than assumptions based on internal beliefs.
• This episode illustrates how a well-defined customer persona and understanding of their needs can lead to improved brand loyalty, as customers feel understood and valued, transforming transactions into meaningful relationships.

00:21 Understanding Customer Perception

07:50 Transitioning to Real-World Applications of the Who What Statement

10:27 Introducing the Authentic Customer Avatar

16:13 Understanding Your Customer's Life and Circumstances

19:32 Understanding Their Needs and Goals

24:20 Understanding Customer Needs

34:05 Understanding Customer Needs and Value Proposition

36:56 Introduction to High Potency Actions

This episode part of the Force for Good Tool of the Week Series! Each week we feature one of the 100+ Force for Good Tools.

**These tools are free this week at https://aforceforgood.biz/weekly-tool/ **

*** The Full FFG Toolkit is available with A Force for Good, the Book: https://aforceforgood.biz/book/***

****Have questions on how to pioneer your 100 Year impact plan? Schedule time with Coco: https://calendly.com/coco-sellman/zoom-office-hours-clone ****

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Coco Sellman, the host of the Force for Good Business Show, believes business is a force for good, especially with visionary women at the helm. With over 25 years of entrepreneurial experience, she has launched five companies and guided over 500 startups. As Founder & CEO of A Force for Good, Coco supports purpose-driven women founders in unlocking exponential growth and prosperity. Her recent venture, Allumé Home Care, reached eight-figure revenues and seven-figure profits in just four years before a successful exit in 2024. A venture investor and board director, Coco’s upcoming book, *A Force for Good*, reveals a roadmap for women to lead high-impact, high-growth companies.

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