HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
MP3•Episode home
Manage episode 421074250 series 3425775
Content provided by Alok Shukla. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alok Shukla or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Alok Shukla, in a conversation with Gilad Shriki, Co-founder of Descope, Former VP of Customer Success at Palo Alto Networks, on why customer success tools of today are problematic and why the future of customer success lies in data-driven automation.
Chapters
1. Introduction (00:00:00)
2. Customer Success : Startup to Large enterprises (00:04:56)
3. What do you want to automate? (00:07:46)
4. Using data to visualize journey and perform nudges (00:09:32)
5. Why current CS tool struggle with data? (00:13:09)
6. Should CS teams make sales pitches? (00:17:22)
7. Should Product Managers be incentivized? (00:23:55)
8 episodes