🚀 Kickstarting 2025 with an inspiring story you won’t want to miss!

In this episode I sit down with Marco Jetmir Ndrcaj of SSCL.

A remarkable leader with a journey that embodies resilience, passion, and purpose.

Try not to let the fact that Marco supports Chelsea put you off 🤣

From washing pots in a restaurant as a teenager to leading customer experience for SSCL, Marco’s story is proof that hard work, vision, and authenticity can lead to incredible success.

🎙️ In this episode, you’ll discover:
✨ How Marco turned humble beginnings into a thriving leadership career.
✨ The importance of people-first leadership and creating a true sense of purpose for teams.
✨ Lessons on letting go, empowering your team, and achieving sustainable success.
✨ Insights on the future of leadership in a world shaped by AI and innovation.

You will love how Marco’s teams describe their roles—not just answering calls but actively contributing to making streets safer, ensuring prisons are staffed, and supporting national security.

It’s a masterclass in connecting work to purpose.

Whether you’re a seasoned leader, an aspiring professional, or just looking for inspiration, this episode has something for everyone.

#Leadership #Teamwork #CustomerExperience #ContactCentreInnovation #Podcast