Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry.

Some key takeaways from our chat:

🎉 The Forum is celebrating 25 years! A massive milestone for an organisation dedicated to improving best practices across the industry.

📚 The Best Practice Guide is now available! It’s packed with actionable insights and real-world examples, and the best part? It’s free to download.

🌟 Awards Season is here! This year saw a record-breaking number of entries, and the process isn’t just about recognising excellence – it’s about learning from each other.

🚀 Upcoming virtual & in-person events! The virtual conference kicks off on 24th March, followed by an in-person event and awards in Newcastle on 29th April. If you want real insights from industry leaders, these are must-attend.

A huge thank you to Chris for sharing his wisdom! If you're in the contact centre space, don't miss this episode.

What are your biggest contact centre challenges right now? Let’s discuss.

#ContactCentre #BestPractice #CustomerExperience #Leadership #TheForum #GOOWPodcast