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Culture That Connects with Chris Schultz
Manage episode 474495001 series 2930439
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Chris Schultz, CEO of Voodoo Doughnut, joins Zack to share how the brand’s rebellious spirit and cult following stem from bold choices and intentional culture. With decades of experience in hospitality, Chris explores how staying weird can still mean staying operationally sharp.
- Creating a culture that celebrates personality and creativity
- Empowering team members to deliver standout guest experiences
- Turning failures into conversation starters and brand loyalty
- Why engagement and heart matter more than speed
- Building human connection in every guest interaction
- Tune in to hear how Voodoo Doughnut keeps the magic alive while scaling the brand.
Thanks, Chris!
Chapters
1. Introducing Chris Schultz of Voodoo Donuts (00:00:00)
2. Wallpaper of Failure: Celebrating Experimental Donuts (00:01:22)
3. Innovation, Failure, and Thinking Outside the Box (00:04:35)
4. The Human Connection in Guest Experience (00:06:14)
5. Customer Recovery and Feedback Challenges (00:11:55)
6. Industry Recognition and Closing Thoughts (00:16:10)
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