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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Live from the National Restaurant Association Show
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Manage episode 491954344 series 2930439
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Zach takes the Ovation mic to the streets of Chicago for a special edition of the Two Question Podcast, recorded live at the National Restaurant Association Show. From tech innovators to restaurant operators, leaders across the industry answer two key questions: what should restaurants focus on over the next 12 months, and what tactics can improve the guest experience? You’ll hear quick insights, real-world tips, and recurring themes around data, human connection, and of course—using Ovation.
Thank you to all our amazing guests, including Sean Walchef, Scott Porter, Brandon Barton, and so many more.
Chapters
1. The Two-Question Podcast Begins (00:00:00)
2. AI and Guest Experience Focus (00:03:53)
3. Connecting with Customers Through Data (00:10:10)
4. Personalization and Service Excellence (00:14:52)
5. The Business Case for Guest Retention (00:19:36)
6. Profitability and Technology Optimization (00:22:44)
383 episodes
