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Operational Clarity Wins with Sebastian Stahl
Manage episode 478692137 series 2930439
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Sebastian Stahl, former hospitality operator and now founder of Breadth, joins the show to talk about how restaurants can build marketing systems that actually work. As the host of Restaurant Leaders Unplugged, Sebastian shares how guest experience starts long before a diner walks through the door—and how to align your team, tech, and messaging to make every touchpoint count.
Zack and Sebastian discuss:
- Why systems are the foundation of strong marketing
- How to plan campaigns instead of winging them
- The role of tech in enhancing guest experience
- Why every touchpoint shapes brand perception
- How to scale hospitality with the right people
- The connection between employee and guest experience
Tune in to hear Sebastian’s operations-first take on restaurant marketing and how structure creates standout experiences.
Thanks, Sebastian!
Chapters
1. Welcome to Give an Ovation (00:00:00)
2. Marketing Systems for Restaurant Success (00:00:37)
3. The Fundamentals of Guest Experience (00:03:00)
4. Hiring the Right People (00:05:58)
5. Creating Coherent Customer Touchpoints (00:09:43)
6. Industry Leaders Worth Following (00:12:58)
361 episodes
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