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#638 Customer Service and Creating Disney Magic with Lee Cockerell

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Manage episode 437020312 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Lee Cockerell is a retired Executive Vice President of Operations for Walt Disney World Resort and has consulted local governments and companies all over the world. He joined the podcast to discuss leadership, customer service, and creating Disney magic. He shared his definition of customer service, the importance of clear expectations, and how to build a culture of customer service. He also talked about managing large teams and achieving work-life balance.

Host: Rafael Baptista

  continue reading

677 episodes

Artwork
iconShare
 
Manage episode 437020312 series 1536237
Content provided by GovLove and Engaging Local Government Leaders (ELGL). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by GovLove and Engaging Local Government Leaders (ELGL) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Lee Cockerell is a retired Executive Vice President of Operations for Walt Disney World Resort and has consulted local governments and companies all over the world. He joined the podcast to discuss leadership, customer service, and creating Disney magic. He shared his definition of customer service, the importance of clear expectations, and how to build a culture of customer service. He also talked about managing large teams and achieving work-life balance.

Host: Rafael Baptista

  continue reading

677 episodes

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