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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Jeff is joined by Cait Porte, who is leading Product and Global Services for Zmags, including Product Management, User Experience, Customer Onboarding, and Customer Support. This is a unique blend of responsibilities, and the topics discussed are:
- Building Product to enable Customer Success FAST in a SaaS world that is easy to do
- Getting consensus and alignment in presales and scoping to make sure that prospects and customers can get fully onboarded in less than 30 days
- Working with Customers to get consensus on success metrics during the onboarding phase
- Balancing UX and Design with what are the most usable features for customers
- Building Custom features in a SaaS world
- Timeboxing the Onboarding Phase to make sure the customer's time to value is maximized
- When to add Implementation fees, and why it works
63 episodes
