Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 317919164 series 3149629
Content provided by Jeffrey R Kushmerek. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeffrey R Kushmerek or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this podcast, Jeff does a deep dive into the world of CS Ops with David Epperly of Red Canary. David put together a great post about the basics of CS Ops (click here to read). Topics discussed were:
- Key metrics to track for CS Ops to prevent churn
- Do you need CS-specific tools like Gainsight or Churn Zero to use data for understanding churn risk?
- Using qualitative factors to understand churn risk
- What level do you start relying on data science and more complex tools?
- David describes his current CS Ops Tech stack
- How does somebody break into CS ops?
63 episodes
