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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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This week we are joined by Dana Soza, of customer everything.com. Dana is an OG in Customer Success, and was named a 2021 Top 100 Customer Success Strategist. We talked about doing CS before CS was even a thing. Some topics we went over were:
- Creating tech and templates out of thin air
- Streamlining the Onboarding Process with CRM Automation
- Increasing Adoption by 900% (!!!)
- Creating a process from scratch from presales through renewal
- Using data to retain and upsell customers, even if they were in danger of not renewing
We also talked about Dana’s passion for helping new CSM’s find jobs, and then coaching them through all aspects of their careers.
63 episodes
