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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads to better customer experiences, stronger team morale, and reduced burnout.
With real-world examples of how urgency can derail even the best support intentions, this episode is packed with strategies to help you:
- Recognize the hidden costs of urgency in the inbox
- Build a calm support culture even when customers are in crisis
- Train your team to slow down without sacrificing service
- Model healthy leadership that prioritizes quality over speed
Recommended reading: It Doesn't Have to Be Crazy at Work
Whether you’re leading a support team or answering tickets yourself, this is your permission slip to breathe, slow down, and serve better!
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
Chapters
1. Introduction to Urgency in Customer Support (00:00:00)
2. Who Made Our Day Recently (Taylor's Version) (00:00:43)
3. The Role of Urgency in Customer Support (00:03:37)
4. The Problem with Urgency (00:06:53)
5. Forms Ugency Can Take (00:11:34)
6. Strategies to Keep Work Calm (00:14:23)
7. The Power of Calm (00:15:34)
8. Things You Can Do Everyday For Calm (00:24:07)
9. Final Thoughts on Urgency (00:34:29)
10. Support in Real Life: Daily Meetings? (00:37:10)
30 episodes
